We are thrilled to announce that Intergy has recently achieved ISO 9001 certification, marking a significant milestone in our commitment to quality management and customer satisfaction. This achievement is a testament to our dedication to excellence and continuous improvement in all aspects of our operations.
In addition to our ISO 9001 certification, we are also proud to announce that we have successfully renewed our ISO 27001 certification for information security management. This dual certification underscores our commitment to quality, security, and customer satisfaction.
ISO 9001 is an internationally recognised standard for quality management systems (QMS), and achieving certification demonstrates our ability to consistently provide products and services that meet customer requirements and regulatory standards. Our ISO 9001 certification is a reflection of our unwavering commitment to quality, customer satisfaction, and continuous improvement.
SIGNIFICANCE FOR OUR CLIENTS
At Intergy, our commitment to achieving ISO 9001 certification is not just about upholding our own standards; it's also about delivering exceptional value to our clients. By undergoing the rigorous process of certification, we've demonstrated our unwavering dedication to quality management practices, which directly translates to tangible benefits for our clients.
Assurance of Quality
Consistency and Reliability
Continuous Improvement Culture
Enhanced Customer Satisfaction
THE PROCESS
Preparation and Understanding
Our journey began with a thorough understanding of the requirements and principles of ISO 9001. We familiarised ourselves with the standard and its implications for our organisation, and tasked our Head of Compliance and Security with undertaking this process.
Management Commitment
Gap Analysis
We conducted a comprehensive gap analysis to identify areas where our existing quality management practices aligned with ISO 9001 requirements and areas that required improvement. This step helped us identify strengths and weaknesses in our current processes that we could rectify prior to the final application being submitted. We also decided to take this process on ourselves – unlike our approach with the ISO 27001 certification we achieved last year, since we had some tacit knowledge that we could take into this.
Development of Quality Management System (QMS)
Based on the findings from our gap analysis, we developed a comprehensive Quality Management System (QMS) tailored to our specific needs. This involved documenting all our processes, procedures, and policies, ensuring that these met ISO 9001 standards. We created a detailed QMS manual, which served as a reference point for all quality-related activities within the company. Additionally, we set up a document control system, a QMS calendar to manage and track all QMS documentation, and relevant activities effectively.